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Christmas and New Year Arrangements and Office Hours

15 November 2011

As usual the Smart Art / CMS Wales office will be closing down for 2 weeks for my annual break as this is the only time of year I actually get a real break from work.

OFFICE HOURS THIS CHRISTMAS & NEW YEAR:

The office will close at 12:30pm on Wednesday 21st December 2011
The office will re-open at 9:30am on Thursday 5th January 2012

SERVICES DURING THE HOLIDAY PERIOD:

HOSTING - service as normal
MAIL - service as normal
FTP - service as normal
SQL - service as normal
cPANEL - service as normal
CLIENT AREA - service as normal
SUPPORT - restricted - see section marked "SUPPORT NOTES" below
WEB PROMOTION - December Ranking Reports will be produced & sent out 4 days early (21st)
TWITTER PROMOTION - service as normal EXCEPT for Xmas Day, Boxing Day and New Year's Day

CHANGES RELATING TO ALL DESIGN WORK:

From January 2012, all orders for any design work (logo design, new websites or new templates for existing websites) must be accompanied by a 50% deposit before work can commence. This brings Smart Art / CMS Wales into line with the rest of the website design industry.

CMS SITE TEMPLATES FOR 2012:

Clients with a CMS (Content Management System) website will be aware that the "look" and "feel" of their website is controlled entirely by a design template. As such, to have a new look to your CMS for 2012 only requires the creation and application of a new design template. This work means that instead of having to rewrite the entire site in order to achieve a new design, none of the text, or the site database, needs to be touched, only the template files are replaced. Keeping the site content, database and design template separate in this manner means a new design for your site costs a fraction of the cost of a new site build. Price for a new design template is £575.00. Timescale for a new template is 1 full week, with graphic previews during the design.

I am taking orders now for new templates for 2012, and they will be created strictly in the same order that orders are placed. SO if you want your CMS to have a new look for Spring 2012, now is the time to place your order (payments are 50% on order, which can be from account credit if you have it, with final 50% due after the new template design is approved and has been applied to your site).

SUPPORT NOTES:

During the holiday break all requests for help/support must be made through the Support Ticket System in the Client Area at http://www.cms-wales.co.uk/clients/

IMPORTANT: If you require help there are certain checks you should make before starting a Support Ticket...

If you are unable to view your website, please check first to see if it is an issue local to you or your ISP - you can do this by visiting: http://www.downforeveryoneorjustme.com/ and enter your website URL. This site will check to see if your site is available via other routes. If it says your site is up, then the problem lies locally to you. This can mean that work in your local telephone exchange is affecting routing, or your ISP is doing maintenance - or that your browser cache is corrupt and needs to be emptied (see knowledgebase in Client Area), or that your Hub/Router needs to be reset in order to give you a new IP Address and so route you round any local problems. In this case, rather than simply using the hub/router's reset switch, which would reset the hub but leave you with the same IP Address, it is best to power down the hub/router for at least 30 seconds, power it back on and leave it to reset itself - this will then normally give you a brand new IP Address and so solve any local routing issues.

However, if the site above does say your site is down, then please start a Support Ticket and provide the following information:-